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Comcast Network Conversion Instructions – Loki Hosting

Comcast Network Conversion Instructions

Please make sure that technicians@lokihosting.com is listed as a not spam with your email. If you need help. Contact Marcus to help you do so. The form will email a copy to you, to which you will hit reply to AND attached all of your related photos. It will already be addressed to the Sonic Bridge.

Initial Store Check-In

(Call the store during the day and CONFIRM the closing time. Let them know you will arrive 30 minutes to an hour prior to closing time.)

Example: Store closes @ 10PM (local time). o Installer should be onsite by 9 to do initial inventory and able to be checked-in no later than 9:30PM (local time)

Arrival Check-In

  1. Upon arrival to the store, introduce  your self with your name and that you are the technician from MCG Tech Solutions and that you are the tech dispatched to them for the Comcast Network Conversion. Then ask to speak with the MOD. Enter after the MOD says you can. If they don’t wish to give you entry, ask if they will call the Supervisor to verify your presence is warranted.
  2. Upon gaining entry, ask for the box with your inventory inside of it. If they aren’t sure, tell them it should have COMCAST tape on it and should be easy to identify.
  3. Ask for the following from the MOD:
    1. Time the store opens in the morning.
    2. The Point of Contact incase any problems arise.
    3. If the alarm will automatically arm itself. If so you need the alarm code. Ensure them you will set it upon leaving.
    4. Manager’s Key Card (and if needed on INFOR systems, the 4 digit employee code). The GM’s card is preferred.
    5. Keys for the cabinet IF they are not already unlocked.
  4. Open the box and verify that all inventory is inside of the box and take pictures of the serial numbers. Inventory as of the time of this writing MAY consisted of, but not limited to:
    • 1 – CradlePoint IBR650C (Backup or Low Speed Cellular Modem)
    • 1 – Fortigate 61F (Firewall)
    • Up to 4 – FortiAP 223E (access points) (1 & 2 to replace the existing APs, 3 for E-Learning, and 4 for Drive-Thru)
    • MTI Kalypso (music box)
    • WattBox (remote controlled power source)
    • Cisco Business VoIP (newest phone system)
  5. Fill out form THIS FORM which will email SDI-2020IMPTeam-DL@Sonicdrivein.com to check-in you and AND provide your opening notes and inventory of equipment. You will get a copy of this email. REPLY to that email and attached all of your required photos. It will already be addressed to the Bridge.
  6. To verify receipt of your email and photos, please either call in to the Bridge at (669) 900-6833, when prompted enter the Conference Code IT of 505845799. (Or click the linked phone number. It will add a pause long enough to enter the conference ID). The next option is to log in to ZOOM and use the Conference Code (505 845 799) to enter the chat.
  7. Begin the installation of Equipment.

While the store is open complete the following tasks and install the following equipment:

  1. Locate the new High-Speed circuit.
    • Connect your laptop or phone and run SPEED TEST at www.speedtest.net. (Ensure your device is set up as DHCP.)
    • Take a screen shot of the results. (This will be attached to the FORM you fill out here)
    • Unplug the power from the High-Speed modem for at least 6 minutes after running your speed test.
  2. Unbox and install the WattBox in its permanent location.
    • Run a ethernet cable from the NETWORK port on the WattBox to Switch 1  Port 21.
    • Plug the NEW High-Speed Modem power plug into the Controlled 1 on the WattBox.
    • Plug the NEW CradlePoint power plug into the Controlled 2 on the WattBox.
    • Ensure to install the power plug retainer clip (illustrated below) to keep the power plug securely inserted.

      • NOTE: You need to take a picture the clearly shows the network cable and BOTH plugs are plugged in.
  3. Install the CradlePoint modem where you want it permanently.
    • Connect the CradlePoint antenna to the cradle point. ENSURE to connect the cable labeled LTE1 to the “MAIN” and LTE2 to “AUX” antenna port on the back to the CradlePoint. The CradlePoint may be mounted inside the cabinet but the antenna MUST be mounted outside of the cabinet.
    • Plug in the power to the WattBoxx Controlled 2.
    • Power up the CradlePoint and allow the it to completely boot.
    • The 4G lights should be WHITE. If it does NOT turn WHITE and remains WHITE after 15 mins, notify the bridge so they can call Comcast.
      • Not Good
      • Good
  4. Install the Cisco ATA 192 VoIP if one was shipped to site. If not, go to Step 5.
    • Connect the Network interface on the back of the ATA to Switch 1 Port 10. Label the cable as ATA192.
    • Next connect the Sonic provided analog phone into the Phone 1 interface on the back of the ATA
    • Now connect the ATA power cable to the DC 5V Power interface and then connect to your
      power source. Note only use the provided power cord for the ATA, these devices are easily
      fried if the voltage is wrong.
    • The Cisco ATA 192 will then start reaching out to the voice portal. The initial process can sometimes take up to 15 minutes to complete, be patient. The device will likely reboot a time or two as well. Once the ATA is ready the power, network, and phone line 1 lights will all be GREEN.If you have any issues with the ATA not showing green lights the EAC Install Engineer will assist with troubleshooting.

      If you have any issues with Porting Do not worry about the number itself, the store’s main number will be forward to this number until the main number is ported later      .
    • Once you’re on with the EAC Install Engineer for Core Install, you will complete Inbound and Outbound call tests. will include the following.
      • Inbound Calls – The EAC Install Engineer will call the store number. Answer the line to ensure it connects and has good call quality.
      • Outbound Calls – Make a call from Phone1/Phone2 to the EAC Install Engineers phone or your cell phone. Answer the line to ensure it connects and has good call quality.
      • Additional Test Call – Use Phone1/Phone2 to call the US Naval Observatory Time-by-Phone line 202-762-1401 this validates calls outbound, two-way audio and calls outbound to a different area code.

        This concludes the Cisco ATA-192 Installation

  5. Run any cables that are needed for this install. This will include to the ATA, WattBox and any additional APs. Mount your additional APs

Comcast Network Conversion Instructions page 2